PROFESSIONAL WORK EXPERIENCE
Associate Professor | Felician University
- Designed and executed research to understand students’ pain points through 12 interviews; shared insights with cross-functional peers and stakeholders. Developed a course to respond to 4 of 6 pain points.
- Increased student success and program satisfaction by collaborating with cross-functional partners to analyze existing data leading to development of three paths for completing requirements.
- Synthesized research findings and communicated actionable insights to varied audiences of stakeholders.
Assistant Professor | The University of Texas at Austin
- Led research activities to complete generative and evaluative projects using interviews, contextual inquiry, experiments, and surveys resulting in deep understanding of participants’ needs and pain points.
- Established a strong research road map of generative and evaluative end-to-end research projects by collaborating with cross-functional partners resulting in 25 journal articles and 30+ presentations.
- Successfully advocated for research through consistent communication, workshops, collaboration, and data-sharing with various stakeholders resulting in strong stakeholder engagement.
- Developed and iterated on an application enabling multi-user data collection by conducting interviews, prototype testing, and usability tests resulting in decreased time to complete observational research tasks.
- Designed and administered a survey using Qualtrics to survey program directors across the State about course content; shared insights to facilitate change in 44% of programs.
- Completed generative research using in-depth interviews with seven participants to support development of a transition program for youth exiting secondary education.
- Designed courses targeting 10+ objectives over a 3-month period for 20+ students per course.
Graduate Researcher | University of Washington Behavioral Research Center
- Executed research activities on a $6M grant. Liaised between stakeholders, coordinated screening and recruitment, conducted interviews, administered surveys, observed, and analyzed data for over 350 participants.
- Facilitated development of a website for use at 18 schools by conducting in-depth interviews and usability tests to provide insights to the design and engineering team from prototype through final product.
- Designed and wrote surveys, interview guides, and program manuals for project use and national distribution.
- Supervised, trained and scheduled data collectors to assist in bi-annual data collection from 350 participants.
EDUCATION
University of Washington Doctor of Philosophy, Education Seattle, WA
San Diego State University Master of Arts, Education San Diego, CA
University of California, San Diego Bachelor of Arts, Psychology San Diego, CA
Certificates: Human-Centered Design; UX Research Foundations; UX Remote Research; UX Foundational Research; UX Research Journey Mapping; UX Design Personas